Helpdesk Coordinator (Japanese speaker)

หน่วยงาน / องค์กร บริษัท 1577 Home Shopping จำกัด

จำนวนที่รับสมัคร (อัตรา) รับครบแล้ว

ระดับเงินเดือน (บาท) 15K-25K

หมวดงาน System Admin/IT/Network

ลักษณะงาน - Provide technical and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts.
- Respond to Japanese users? concerns via telephone, e-mail, face to face promptly and efficiently.
- Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Contact Info.
- Maintain reasonable discipline and decorum in the Help Desk area.
- Perform other functions or projects, which may be assigned by upper level.

คุณสมบัติผู้สมัคร 1. - Thai or Non-Thai nationality, Male or Female, age between 21 - 26 years. - Bachelor or Master degree in Computer or related fields such as Computer Engineering, Computer Science, Information Technology, Telecommunication Engineering, Business Computer , Business Administration or related fields.
2. - Experience between 1 - 4 years and/or New graduated is also welcome.
3. - Experience in IT Support, Call Center or other related fields.
4. - Experience in telephone support of external customers in resolving the specific problems will be advantage.
5. - Strong abilities to analyze and prioritize issues for problem resolution (troubleshooting).
6. - Have negotiation skill, communication skill, serviced mind, initiative and logical thinking.
7. - Good team player, good problem solving.
8. - **Excellent in Listening, Speaking and Writing English and Japanese (JLPTN2-N1)**
9. - **Ability to work as shift & flexible hours (Including weekend / public holiday and rotation shifts)**

จังหวัดที่ปฏิบัติงาน สมุทรปราการ

สวัสดิการ / ข้อมูลเพิ่มเติม - Transportation fee 1,000 baht / month.
- Provident fund.
- Training & Development working skill.
- Health Insurance (Include spouse and child).
- Dental Treatment fee (Additional form Social Security Fund).
- Accident Insurance.
- Cafeteria welfare 5,000 baht per year.
- Bonus pay on June & December.(Depend on performance and profit).
- Marriage Welfare , Funeral Welfare, New born Welfare.
- Company trip and New year party.
- Customer site at upcountry allowance 100 baht./day.
- Yearly Health Check Up.

#Helpdesk Coordinator (Japanese speaker)

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