ลักษณะงาน
FINANCIAL RETURNS
• Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
• Assists in the preparation of the hotel strategic plan and goals.
• Assist in the creation of and work within the established Training budget and control expenses.
PEOPLE
• Educate and train all team members in compliance with IHG requirement. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment and is empowered to carry out job duties.
• Lead and train all team members in English Program to improve the English Communication Skill.
• Assist in conducting new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programs.
• Involve in the hotel and departmental activities i.e. daily, weekly, monthly and annually.
GUEST EXPERIENCE
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
• Assist the Total Quality Management (TQM) process and culture within the hotels.
• Assist to retrieve, analyse and disseminate information from such business tools as IHG’s Heartbeat and other sources of information.
• Identify root causes of problem areas in conjunction with the relevant teams and then work on solutions and develop subsequent new or revised processes ensure that the problems are eliminated.
• Prepare a monthly TQM progress report to the GM/RGM reporting on the status of each project and achievements made, together with areas of concern.
• Identify future Quality and Continuous Improvement projects within the hotel.
• Conduct regular departmental briefings on TQM and results achieved to ensure that all employees are aware of IHG’s TQM philosophy and can participate effectively.
RESPONSIBLE BUSINESS
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Assist in preparing for the LRA Brand Audit i.e. Internal Audit on Brand standard, Brand safety Standard, Condition and Cleanliness.
• Actively support on the crisis management and ensure proper crisis response plan are in place and practice in accordance to the IHG Brand Safety Standard.
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company and facilitate resolution through your employee relations programs. Escalate serious issues in a timely manner.
คุณสมบัติผู้สมัคร
1. • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 2. • Proficient in the use of Microsoft Office 3. • Problem solving, analytical, reasoning, motivating, organizational and training abilities. 4. • Good writing skills
เจ้าหน้าที่สรรหาว่าจ้าง (โรงงานบ้านโป่ง จ.ราชบุรี)
เจ้าหน้าที่สรรหา
พนักงานวิ่งเอกสาร (เกี่ยวกับการทำงานของคนต่างด้าว)
ผู้จัดการฝ่ายทรัพยากรมนุษย์
Human Resources Officer (เจ้าหน้าที่ฝ่ายบุคคล)
Human Resource Officer (พนักงานบุคคล)
ผู้จัดการฝ่ายปฏิบัติการ
เลขานุการ (กรรมการบริษัท) **สื่อสารภาษาอังกฤษได้ ในระดับดี ถึงดีมาก (รับด่วน)
ผู้ช่วยฝ่ายบุคคล (HR Officer)
ฝ่ายบุคคล
HR (ฝ่ายบุคคล)
