ลักษณะงาน
•Drive customer satisfaction through voice, chat, and/or email communications
•Manage team to search out and monitor complaint data via social media.
•Monitoring customer complaint.
•Take ownership of customers complaint and follow problems through to resolution.
•Find out the complaint person and contact them to get their contacted details.
•Summarize complaint case and contact details by daily, weekly.
•Keep accurate records and document customer service actions and discussions.
•Maintains customer satisfaction by providing problems-solving resources.
•Responsible for day-to-day management of the quality services
•Prepares and analyzes quality reports.
•Communicate issues and actions to Team Manager in a timely and objective manner.
•Manage Contact Center Team (English skill and non-Voice skill) to perform job responsibilities that will help the contact center team achieve above average service levels for abandonment rate, hold time, wait time and customer service.
•Provide daily supervision to contact center team and encourage team to be customer service focused.
•Take care of extraordinary customer complaints and provide suitable solutions.
•Monitor performance and coach agent to achieve SLAs
•Motivate the team and create an environment of overall collaboration, communication, and exchange of information.
•Ensure compliance with all general and company policies when carrying out job duties.
คุณสมบัติผู้สมัคร
1. Bachelor's Degree or higher in any fields 2. At least 3-5 year experience as Quality Assurance or Supervisor (Call Center/Customer Service) 3. Good English skill in both oral and written 4. Insurance background is preferred 5. Strong leadership skill and can work under support. 6. Computer Skill: Microsoft Office (Word, Excel, PowerPoint)
เจ้าหน้าที่การตลาดออนไลน์
BA ประจำห้าง สาขาเซ็นทรัลศรีราชา
นักศึกษาฝึกงานการตลาด
Marketing Project Coordinator
ผู้จัดการศูนย์บริการ (ด่วน)
พนักงานต้อนรับ (Front Office)
พนักงานคีย์ข้อมูล-ดูหน้าร้าน
พนักงานขาย (รับด่วน หลายอัตรา)
หัวหน้าธุรการ
