ลักษณะงาน
• Ensure agent adherence to policies for attendance, established procedures etc.
• Help team members reach their highest potential through effective one on one
coaching and group training
• Administer training programs for existing staff when needed
• Work with management on refining and scheduling appropriate training sessions
• Develop short training documents that support call center operations
• Answer questions from staff and provide guidance and feedback
• Manage by walking around. Be visible to answer questions
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls
waiting, abandonment rate, etc.
• Keep staff motivated and engaged
• Motivate and encourage agents through positive communication and feedback
• Develop contests, awards and themes that increase agents’ loyalty and focus.
• Good presentation skills
• Produce a quarterly Strategy Presentation outlining your team’s performance,
growth and recommendations for additional growth and improvement
• Analysis of trends, emerging issues and factors affecting subsidiary performance
• Devise and/or recommend ways to optimize procedures
LOCATION : 1701, 1706 Sukhumvit Road, Khwaeng Bang Na, Bang Na, Bangkok
10270
คุณสมบัติผู้สมัคร
1. N2 holder, excellent Japanese communication skills (Speaking, Listening, Reading and Writing) 2. English (Intermediate level - B1) 3. Experience in Customer Service roles or any relevant roles is an advantage 4. University/Colleges required 5. 2 years minimum supervising/leading a team 6. Experience in a high-growth organization strongly preferred 7. Must be available to work 24/7. Working 5 days, 2 days off per week (depend on the Ops schedule)
เจ้าหน้าที่สินเชื่อ
ที่ปรึกษาการขาย (สาขาพิษณุโลก/อินโดจีน)
