ลักษณะงาน
• Train agents on product and process, as and when there are NHT batches
• Monitor contacts and find out areas of opportunity
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Responsible for defined training conversion
• Managing retention during training
• Consistent alignment with operations by auditing calls, emails, chats, understanding needs,
conducting refreshers
• Demonstrating innovation in training by carrying floor requirement into classroom training.
• Maintaining Data as per training Processes
• Drive C-Sat & E-sat initiatives to add value to the Process and customer
• Must have excellent presentation and communication skills.
• Should be able to drive key performance metrics related to training
• Must have the ability to work under pressure & in an unstructured environment.
• Must be flexible to being up-skilled on VASS & quality
• Excellent communications skills
• Proficient with MS Office
• Production hours to be given weekly in the absence of NH training
LOCATION : 1701, 1706 Sukhumvit Road, Khwaeng Bang Na, Bang Na, Bangkok
10270
คุณสมบัติผู้สมัคร
1. N1 Certified 2. Japanese competency in 4 skills (writing, reading, speaking, listening) 3. More than 4 years of experience in using Japanese 4. Experience in BPO industry will be a plus 5. Logical thinking, analytical thinking 6. Self motivated, proactive, team work spirit 7. Can go on overseas business trips or training 8. Good at English competency in 4 skills
ผู้ช่วยหัวหน้างาน
ที่ปรึกษาการขาย (สาขาพิษณุโลก/อินโดจีน)
