ลักษณะงาน
• Handling incoming calls, emails, live chats and other services for all enquiries and service
requests from end customer, agents, business partners, etc.
• Handles customer who has negative feedback and clarifications needed with a level of
service that meet customer’s expectations.
• Handles serious complaint, discrepancies and clarifications needed with a level of service
that exceeds customers’ expectations.
• Makes decision on serious complaint, discrepancies and technical clarifications needed.
• Liaisons and negotiates with related department heads and sales executives for
exceptional service requirements required
080-047-1023
