ลักษณะงาน
เจ้าหน้าที่รับแจ้งอุบัติเหตุและงานสินไหม Call Center Officer
• Handle customers’ call and initiate the claims process by opening a new claim in the system
• Dispatch claim to Claims Field Adjuster for further investigation
• Assign customers’ issue or inquiry to the appropriate department
• Use automated applications to handle the customers’ claim or inquiry
• Gather and manage customer information
• Coordinate customer-related projects
• Deliver customer services according to KPI service standards
• Handle customer complaints and ensure customer satisfaction
คุณสมบัติผู้สมัคร
1. • A bachelor degree in any field. 2. • Be creative and good communicator. 3. • Be patient and able to solve any immediate problems. 4. • Be skilled in Microsoft Office. 5. • Be punctual and responsible for all assigned duties. 6. • Be enthusiastic in learning and developing. 7. • Be honest and service-minded.