ลักษณะงาน
Job Description
Team Leadership and Management:
•Supervise 7 technical teams and the administrative team to ensure timely service completion.
•Oversee training and development to maintain team readiness.
Service Planning and Coordination:
•Make KPI for annual sales in overhauling business, monitor the data on a monthly basis, analyze, and update information so that upper management can revise or redirect the strategy of the division mid-year.
•Plan and allocate service tasks to teams based on customer requirements and equipment availability.
•Review service reports and coordinate with the administrative team to ensure accurate documentation and invoicing.
•Utilize our compressor overhauling data to make sales forecasts regularly
Customer Communication:
•Communicate with customers on machinery assessments, service scheduling, and post-service updates.
•Enhance customer satisfaction by addressing concerns and ensuring smooth service operations.
Technical Control:
•Provide guidance on resolving complex technical issues to meet high technical standards.
•Ensure compliance with safety and operational guidelines during all service activities.
Spare Parts Management:
•Manage spare parts inventory and ensure readiness for scheduled services using Excel and historical data.
•Collaborate with the administrative team on parts ordering, shipping, and invoicing.
After-Sales Agreement Management:
•Ensure efficient management of after-sales agreements, including contract renewals, parts procurement, and customer follow-up.
Warehouse Management:
•Coordinate and monitor stock levels to ensure immediate availability of emergency spare parts when needed.
คุณสมบัติผู้สมัคร
1. Requirement Education: •Bachelor’s Degree in Mechanical Engineering / Male / Age: 35-37 Concept: Candidate Max 37-Y → Learning 8-Y→ Run & Prepare next team 15-Y → Retirement Age 60-Year-old •Certification in compressor maintenance or service management is advantageous. Experience: •Over 10 years in managing service teams, especially in industrial equipment or compressor maintenance. •Extensive experience in refrigeration systems (given priority). •Proven experience in customer service and technical team management. Skills: •Leadership and team management skills, including negotiation abilities. •In-depth knowledge of piston and screw compressors. •Excellent communication skills for customer interactions and team coordination. •Proficiency in English: TOEIC score of 550 or equivalent to facilitate communication with international clients and comprehend technical documents. •Skilled in Excel, utilizing historical data for spare parts management and tracking, with strong analytical skills for sales forecasting •Strong troubleshooting and technical problem-solving skills. Abilities: •Organized and able to handle multiple tasks simultaneously. •Results-oriented with a customer-centric perspective. •Capable of working under pressure and managing multiple service projects concurrently. Other Requirements: •Willingness to travel to service sites as needed. •Flexibility in handling emergency hotlines and working overtime when necessary. 2. Location: Bangkok Head Office 2/3 Moo 14, Bangna Tower A, Bangna-Trad Rd., Bangkaew,Bangplee, Samutprakarn 10540 Thailand
สวัสดิการ / ข้อมูลเพิ่มเติม
Benefit
• Fixed 1 month bonus + Yearly incentive
• Annual leave of 17 days, inclusive of national holidays
• Overtime and holiday pay in accordance with labor laws
• Site allowance
• Provident fund
• Group health insurance
• Annual health check-ups
• Uniform provided
• Annual company-sponsored trip
• Language monthly incentive ( 2-5 K. depend on TOEIC score)
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