ลักษณะงาน
Job Description
This position involves overseeing the daily operations of the front desk and ensuring that guests have a positive experience from check-in to check-out. Here are some of your key responsibilities:
- Guest Relations: Manage guest interactions to ensure high levels of satisfaction, address complaints or issues, and provide exceptional customer service.
- Operations Management: Oversees the front desk operations, including check-in/check-out processes, room assignments, and reservations.
- Administrative Duties: managing administrative tasks such as guest records, billing, and maintaining accurate documentation.
- Coordination: coordinating with other hotel departments (like housekeeping and maintenance) to ensure smooth operations and prompt handling of guest requests.
- Problem Solving: resolving any issues or emergencies that arise, whether related to guests, staff, or operational challenges.
- Financial Management: handling cash transactions, processing payments, and refunds.
- Compliance: Ensuring all front office operations adhere to hotel policies, legal regulations, and industry standards.
- Extra services on site: Manage extra on-site services for guests.
- Stay offers: Prepare offers for clients and walk-ins and answer related questions.
คุณสมบัติผู้สมัคร
1. Requirement Good at corporate writing in English. Have experience communicating with clients. Good command of English Good administration skills, Microsoft | Excel. Have strong problem-solving skills. Ability to do shift work, including early nights, weekends, and holidays. Preferable, but not essential: Experience with PMS, CRM, and OTAs. 2. Location: The Proud Rawai, 69, Wiset Road, Rawai, Muang, Phuket, 83000.
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